How can we help?

We're a small team that cares about getting things right. Reach out and we'll respond as quickly as we can.

How do I contact HomeTend support?

Email support@hometend.co for general questions, feature requests, account issues, or anything else. We aim to respond to all support requests within 24 hours on business days; most requests are resolved within 48 hours. Support hours are Monday–Friday, 9 AM–6 PM (UTC-3).

How do I report a bug?

Found something broken? Help us fix it faster by including: your device model (e.g., Pixel 8, Samsung Galaxy S24); the app version (found in Settings → Account); what you expected versus what happened; steps to reproduce (if you can trigger it again); and a screenshot or screen recording if possible. Send it to support@hometend.co with "Bug Report" in the subject.

How do I delete my HomeTend account?

You can delete your account directly from the app (Settings → Account → Delete Account) or from the web dashboard (Account → Delete Account). Deletion is immediate and permanent. If you're unable to access your account and need it deleted, email us from the email address associated with your account and we'll process the request within 48 hours.